Last Updated: March 01, 2026

At Wise Tours (owned by Wise Soft Lab Pty Ltd), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

To provide our boutique travel services, we may collect the following types of information:

  • Identity Data: Full name, date of birth, gender, and nationality.
  • Contact Data: Email address, traveler’s phone number, traveler’s next of kin phone number and residential address
  • Travel Data: Passport details (for booking logistics), travel dates, and rooming preferences.
  • Sensitive Data: Dietary requirements (which may reveal religious or health info) or medical conditions that may affect your travel.
  • Financial Data: Payment details (processed via secure third-party gateways; we do not store full credit card numbers).

2. How We Collect Your Information

We collect information directly from you when you:

  • Submit an inquiry or booking form on our website (https://www.google.com/search?q=wisetoursglobal.com).
  • Communicate with us via email, phone, or social media.
  • Subscribe to our newsletter or marketing communications.

3. How We Use Your Information

We use your data only for purposes related to your travel:

  • Booking Logistics: To arrange accommodation, ground transport, and tours.
  • Communication: To send you itineraries, booking confirmations, and “Welcome Packs.”
  • Safety: To share your emergency contact and medical/dietary info with our ground team.
  • Legal Compliance: To meet tax and regulatory requirements in Australia and destination countries.

4. International Data Transfers

As a Wise Tours guest, your information will be shared with our trusted international partners, specifically Jetwing Travels (Sri Lanka), to facilitate your on-ground arrangements.

  • Why we share: Without this, we cannot secure your hotel bookings or chauffeur-guide services.
  • Protection: We take reasonable steps to ensure our partners handle your data with a level of protection comparable to Australian and European standards.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes of your trip and to comply with Australian tax laws (typically 7 years for financial records). After this period, your data is securely deleted or de-identified.

6. Your Rights

Regardless of where you live, Wise Tours grants you the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we fix any inaccurate or incomplete information.
  • Erasure (The “Right to be Forgotten”): Under certain conditions, you can request that we delete your data.
  • Opt-out: You can unsubscribe from our marketing emails at any time by clicking the ‘unsubscribe’ link.

7. Security

We implement industry-standard security measures (SSL encryption, multi-factor authentication, and secure servers) to protect your data from unauthorized access, loss, or misuse.

8. Cookies and Analytics

Our website uses cookies to improve your user experience and analyze site traffic (via Google Analytics). You can adjust your browser settings to refuse cookies if you prefer.

9. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact our Privacy Officer:

Wise Tours Suite 703, Level 7, 74 Pitt Street, Sydney, NSW 2000, Australia
Email: inquiry@wisetoursglobal.com
Phone: +61 406 537 700