Last Updated: March 01, 2026
At Wise Tours (operated by Wise Soft Lab Pty Ltd), we understand that travel plans may change. This policy outlines the cancellation terms that apply when a booking is cancelled by the client.
By confirming a booking with Wise Tours, you agree to the following cancellation terms.
All cancellations must be submitted in writing via email. The cancellation will be considered effective on the date we receive the written request.
Cancellation charges apply as follows:
| Time Before Arrival | Cancellation Fee |
|---|---|
| 45+ Days Before Travel | 5% of the total package cost (service fee). Remaining amount refundable. |
| 30 – 45 Days Before Travel | 35% of the total package cost |
| 15 – 29 Days Before Travel | 50% of the total package cost |
| 7 – 14 Days Before Travel | 75% of the total package cost |
| 0 – 6 Days Before Travel | 100% of the total package cost (non-refundable) |
Certain services are non-refundable immediately after purchase, regardless of the cancellation date. These may include:
If a refund is applicable:
Wise Tours does not book or manage airline tickets.
If you cancel your trip, you must contact your airline directly regarding their refund or change policy. Wise Tours is not responsible for airline cancellation penalties.
We strongly recommend that all travelers obtain comprehensive travel insurance that covers:
Wise Tours is not responsible for any losses incurred due to cancellation without adequate insurance coverage.
To cancel your booking, please send a written request including your:
to:
Email: info@wisetoursglobal.com
If you need assistance regarding your booking or cancellation, our team will be happy to help.