Last Updated: March 01, 2026


At Wise Tours, we strive to provide a seamless and luxury travel experience. We understand that plans can change, and we are committed to processing refunds in a fair and transparent manner, par with the industry standards or better than the industry standards. This policy outlines the conditions under which refunds are granted and the process for claiming them.

1. Cancellation-Related Refunds

Refunds resulting from a client’s decision to cancel a booking are subject to the tiered fees outlined in our Terms and Conditions.

  • The refundable amount is the total package price minus the applicable cancellation fee.
  • Non-Refundable Items: Please note that certain costs, such as government permits (e.g., National Park entries), visa fees (ETA), and specifically marked non-refundable hotel deposits, cannot be refunded regardless of the cancellation date.

2. Refunds for Service Failures or Complaints

If a specific service included in your itinerary (e.g., a specific tour or hotel amenity) was not provided as promised, you may be eligible for a partial refund.

  • Immediate Notification: You must report any service issues to your chauffeur-guide or our Sydney office at the time the issue occurs to allow us the opportunity to rectify it.
  • Claim Window: In accordance with our partner agreements, all formal refund claims must be submitted in writing to
    inquiry@wisetoursglobal.com within seven (07) working days of your departure from the destination country.

3. Circumstances Where Refunds Are Not Provided

Wise Tours is unable to provide refunds for:

  • Unused Services: No refund or exchange will be made for any unused accommodations, meals (lunches are excluded by default), transport, or excursions once the tour has commenced.
  • Flight Disruptions: As Wise Tours does not book airfare, we cannot provide refunds for portions of the tour missed due to airline delays, cancellations, or missed connections.
  • Force Majeure: Events beyond our control (weather, natural disasters, strikes, wars or government-mandated closures). We strongly recommend suitable Travel Insurance to cover these risks.

4. Refund Processing Time

Once a refund is approved:

  • Processing: It will be processed back to the original method of payment.
  • Timeline: Please allow 14 to 21 business days for the funds to appear in your account. This timeline accounts for international banking transfers and coordination with our overseas ground partners.
    However, we try our level best to process your refund as soon as possible.
  • Currency: Refunds are processed in the currency of the original transaction. Wise Tours is not responsible for fluctuations in exchange rates or fees charged by your bank.

5. Contact Us

For all refund inquiries or to submit a formal claim, please contact: Wise Tours Claims Department Suite 703, Level 7, 74 Pitt Street, Sydney, NSW 2000 Email: inquiry@wisetoursglobal.com